SCMA Resources

  Huntsville Training Session Presentations

 Fixing A Broken District

 Seven Habits

 Route Evaluations

 Customer Service Basics

 Your Career and an Iceberg

Presentations from the Atlanta Training Session  

Single Copy Materials

Single copy merchandising template for dealers Uploaded 9/13/04. Contributed by Rufus Friday/Circulation Director.

NAA-Wal-mart Article uploaded on 10/5/04. Contributed by Linnie Pride/Director of Circulation-CNHI

Sample New Dealer Info Packet uploaded on 10/5/04. Contributed by Linnie Pride/Director of Circulation-CNHI

The Barry Group Report on Single Copy uploaded on 10/5/04. Contributed by Linnie Pride/Director of Circulation-CNHI

 

Home Delivery Materials

Figuring Route Profit Uploaded 9/13/04. Contributed by Bill Van Hook/Circulation Operations Manager-Mobile Press Register.

Recruitment and Development of Carriers  Uploaded 9/13/04. Contributed by Frank Maier/Circulation Director-Huntsville Times.

Carrier Sales Contest "Last Man Out"  Uploaded 9/13/04. Contributed by Frank Maier/Circulation Director-Huntsville Times.

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Circulation Legal Materials

King & Ballow Legal Speak. 

Retention Materials

Greensburg Reader Rewards Program uploaded on 10/5/04. Contributed by Linnie Pride/Director of Circulation-CNHI

TCN Users' Manual uploaded on 10/5/04. Contributed by Linnie Pride/Director of Circulation-CNHI

TCN Newspaper Product Summary uploaded on 10/5/04. Contributed by Linnie Pride/Director of Circulation-CNHI

EZ Pay Ads uploaded on 10/5/04. Contributed by Linnie Pride/Director of Circulation-CNHI

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Online Materials

Borrell on Online Content uploaded on 10/5/04. Contributed by Linnie Pride/Director of Circulation-CNHI

Customer Service Materials

OVER-THE-TOP CUSTOMER SERVICE uploaded on 10/5/04. Contributed by Linnie Pride/Director of Circulation-CNHI

       Effective Project Team Planning to Meet Customer Needs                       Contributed by John. Aramini of Aramini Management

 

Sales and Marketing Materials

Door-To-Door Sales Presentation uploaded on 10/26/04. Contributed by Don Boyd/The Commercial Appeal.

Telemarketing Presentation uploaded on 10/26/04. Contributed by Don Boyd/The Commercial Appeal.

Kiosk Presentation uploaded on 10/26/04. Contributed by Don Boyd/The Commercial Appeal.

Retention Presentation uploaded on 10/26/04. Contributed by Don Boyd/The Commercial Appeal.

Quality vs Quantity  Contributed by Manuel Collazzo

 

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ABC Materials

ABC Presentation uploaded on 10/26/04. Contributed by Don Boyd/The Commercial Appeal.

 

 

 

 

 

 

 

Website question? jeff.hartley@augustachronicle.com.